Privacy Policy

Last Updated: April 03, 2026

1. Introduction

At Shift Rider Manager ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our shift management platform.

Our Core Privacy Commitment

We do NOT use driver data or agency data for any other businesses or third-party commercial purposes. Your information is collected and used exclusively for providing you with shift management services. We do not sell, rent, or share your personal data with third parties for their marketing or business purposes.

2. Information We Collect

2.1 Agency Information

When agencies register for our Service, we collect:

Business name and contact information
Email address and phone number
Payment and billing information
Business address and timezone
Subscription and account preferences

2.2 Driver Information

Agencies create driver profiles that include:

Full name and contact details (phone number, email)
Account credentials (encrypted passwords)
WhatsApp preferences
Shift history and performance data
Account status (active/inactive)

Important: Driver data is accessible only to the agency that created the driver account. We do not share driver information with other agencies or third parties.

2.3 Customer Information

Agencies manage customer data including:

Name, phone number, and email address
Service addresses and locations
Booking history and shift details

2.4 Location Data

We collect GPS location data when drivers update shift status (Reached, Running, Complete) through the mobile interface.

Location is captured only at specific shift milestones
Location data is used solely for shift tracking and verification
GPS data is visible only to the managing agency
We do NOT track continuous location or monitor drivers outside of shift updates
Location data is NOT sold or shared with third parties

2.5 Shift and Transaction Data

Shift schedules, assignments, and status updates
Start and end times (scheduled and actual)
Shift charges and rate calculations
Invoice and payment records
Comments and notes added to shifts

2.6 Technical and Usage Data

IP address and device information
Browser type and version
Login and activity logs
Session data and authentication tokens
Feature usage and interaction patterns

3. How We Use Your Information

We use the collected information exclusively for the following purposes:

3.1 Service Delivery

Provide shift management and scheduling functionality
Enable driver-agency-customer communication
Generate invoices and process billing
Track shift status and locations
Facilitate WhatsApp notifications (if configured)

3.2 Account Management

Create and maintain user accounts
Authenticate users and secure access
Process subscription payments
Provide customer support

3.3 Platform Improvement

Monitor and analyze platform performance
Identify and fix technical issues
Improve user experience and features
Develop new functionalities based on usage patterns

3.4 Legal and Security

Comply with legal obligations and regulations
Protect against fraud and unauthorized access
Enforce our Terms of Service
Resolve disputes and troubleshoot problems

4. Data Sharing and Disclosure

What We DO NOT Do

✗ We do NOT sell your personal data to third parties
✗ We do NOT share driver or agency data with other businesses
✗ We do NOT use your data for advertising or marketing purposes unrelated to our Service
✗ We do NOT repurpose your operational data for commercial gain outside of providing our Service

4.1 Within the Platform

Driver data is visible only to the agency that manages that driver
Shift information is accessible to the assigned driver, managing agency, and relevant customer
Location data is visible only to the agency managing the shift
Data is strictly isolated between different agency accounts

4.2 Service Providers

We may share limited data with trusted third-party service providers who assist us in operating the platform:

Hosting and cloud infrastructure providers (data storage and processing)
Payment processors (for subscription billing only)
Email and communication services (for system notifications)
WhatsApp API providers (if agencies enable WhatsApp notifications)

All service providers are contractually obligated to protect your data and use it only for specified purposes.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to:

Comply with legal processes
Protect our rights and property
Prevent fraud or illegal activities
Protect the safety of users or the public

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity, who will be bound by the same privacy commitments outlined in this policy.

5. Data Security

We implement industry-standard security measures to protect your data:

Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS
Password Protection: User passwords are hashed and encrypted; we cannot view plain-text passwords
Access Controls: Strict role-based access ensures users only see data relevant to them
Regular Backups: Data is backed up regularly to prevent loss
Security Monitoring: We monitor for unauthorized access and suspicious activity
Secure Infrastructure: Our servers are hosted in secure, certified data centers

While we take reasonable precautions, no system is 100% secure. Users should also take steps to protect their accounts (strong passwords, secure devices, not sharing credentials).

6. Data Retention

6.1 We retain your data for as long as your account is active and for a reasonable period thereafter to fulfill our legal and business obligations.

6.2 Upon account cancellation, we retain data for 90 days before permanent deletion.

6.3 Some data may be retained longer if required by law (e.g., financial records, transaction logs).

6.4 Agencies can request data export at any time before permanent deletion.

6.5 Anonymized and aggregated data (with no personally identifiable information) may be retained indefinitely for analytics and platform improvement.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access and Portability

You can request a copy of your personal data in a machine-readable format.

7.2 Correction

You can update or correct inaccurate information through your account settings or by contacting support.

7.3 Deletion

You can request deletion of your account and associated data, subject to legal retention requirements.

7.4 Objection and Restriction

You can object to certain data processing activities or request that we restrict processing under specific circumstances.

7.5 Withdraw Consent

Where processing is based on consent (e.g., location tracking), you can withdraw consent at any time.

To exercise these rights, contact us at: privacy@shiftrider.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain sessions, remember preferences, and improve user experience. For detailed information, please see our Cookie Policy.

9. Children's Privacy

Our Service is intended for business use only and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your data receives adequate protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a prominent notice on the platform. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer: privacy@shiftrider.com

General Support: support@shiftrider.com

Legal Inquiries: legal@shiftrider.com

Our Privacy Commitment

Shift Rider Manager is built on trust. We are committed to protecting your privacy and using your data responsibly. Your driver and agency data will never be sold, shared, or repurposed for unrelated businesses. We exist solely to help you manage shifts effectively and securely.