Last Updated: April 03, 2026
Welcome to Shift Rider Manager ("we," "our," or "the Service"). By accessing or using our shift management platform, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our Service.
Shift Rider Manager is a dedicated shift management platform designed exclusively for agencies to manage their driver assignments, customer bookings, and shift operations. We are committed to providing a secure, reliable service focused solely on shift management.
"Agency" refers to the organization or business entity that subscribes to our Service to manage their shift operations.
"Driver" refers to the individual workers whose shifts are managed through the platform by an Agency.
"Customer" refers to the end clients booking shifts through an Agency.
"User" refers to any person accessing the Service, including Agency staff, Drivers, and Customers.
Shift Rider Manager provides the following core functionalities:
We reserve the right to modify, suspend, or discontinue any aspect of the Service with reasonable notice to users.
Our Privacy Commitment
We explicitly state that Shift Rider Manager does NOT use, share, sell, or repurpose driver data or agency data for any other businesses or third-party commercial purposes. Your data is used exclusively for providing and improving the shift management services you have subscribed to.
5.1 All data collected (including driver information, shift details, location data, and customer information) is used solely for the purpose of operating the shift management platform.
5.2 We do not sell, rent, or trade your data to third parties for their marketing or business purposes.
5.3 Data is stored securely and accessed only by authorized personnel for support and maintenance purposes.
5.4 For detailed information about data collection and protection, please refer to our Privacy Policy.
You agree NOT to:
7.1 Subscription Plans: Agencies subscribe to the Service on a recurring basis as per the selected plan.
7.2 Payment Terms: Payment is due according to the billing cycle selected during subscription.
7.3 Trial Period: We may offer a trial period for new agencies. The trial terms will be communicated during registration.
7.4 Cancellation: Agencies may cancel their subscription at any time. Cancellation will be effective at the end of the current billing period.
7.5 Refunds: Refunds are provided on a case-by-case basis and are not guaranteed for partially used billing periods.
7.6 Deactivation: Failure to pay subscription fees may result in account deactivation and loss of access to the Service.
8.1 The Service uses GPS location tracking during active shifts to record driver locations at key status updates (Reached, Running, Complete).
8.2 Location data is collected only when drivers update shift status through the mobile interface.
8.3 Location information is visible only to the respective Agency managing the shift.
8.4 Drivers acknowledge and consent to location tracking as a necessary feature of the shift management process.
8.5 Location data is NOT shared with third parties or used for any purpose outside of shift tracking and verification.
9.1 All content, features, and functionality of the Service (including but not limited to software, text, graphics, logos, and design) are owned by Shift Rider Manager and are protected by copyright, trademark, and other intellectual property laws.
9.2 You are granted a limited, non-exclusive, non-transferable license to access and use the Service for its intended purpose.
9.3 You retain ownership of all data you input into the Service (shift records, customer data, driver information).
10.1 The Service is provided "as is" without warranties of any kind, either express or implied.
10.2 We do not guarantee uninterrupted, error-free, or completely secure operation of the Service.
10.3 We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.
10.4 Our total liability for any claim related to the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim.
10.5 We are not responsible for disputes between Agencies and Drivers, or between Agencies and Customers.
11.1 While we maintain regular backups of our systems, you are responsible for maintaining your own copies of critical data.
11.2 You may request a data export of your information at any time.
11.3 Upon account termination, we retain data for 90 days before permanent deletion, unless required by law to retain longer.
12.1 You may terminate your account at any time by contacting our support team.
12.2 We may suspend or terminate your access to the Service if you violate these Terms or engage in prohibited activities.
12.3 Upon termination, your right to use the Service will immediately cease.
12.4 Provisions that by their nature should survive termination will remain in effect (including intellectual property, limitation of liability, and governing law).
We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the platform. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.
14.1 These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law provisions.
14.2 Any disputes arising from these Terms or use of the Service shall be resolved through binding arbitration or in the courts of [Your Jurisdiction].
14.3 You agree to resolve disputes individually and waive any right to participate in class action lawsuits.
If you have any questions about these Terms of Service, please contact us at:
Email: legal@shiftrider.com
Support: support@shiftrider.com
By using Shift Rider Manager, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.